Frequently Asked Questions

What is the minimum and maximum age required to rent a vehicle?

Drivers must be 21 years or older.
Drivers 25 and up are preferred. Exceptions for drivers under 25 may be approved on a case-by-case basis and may include a young driver fee.

Is there a required interval between bookings?

Yes. A minimum interval of 2 hours from the end of the previous trip is required.
In some cases, the interval may be 24–48 hours, depending on vehicle availability and preparation needs.

Do you offer any discounts or promotions?

Yes, we offer extended rental discounts:

5% off – 3-day rentals

10% off – 7-day rentals

15% off – 15-day rentals

20% off – 30-day rentals

7th day free on a 6-day rental

Discount availability may vary and cannot always be combined.

Is a security deposit required?

A security deposit may be required, depending on the vehicle and renter profile.
Typical deposits range between $200–$250, or may be waived in certain cases.

What is the shortest and longest rental duration allowed?

Shortest rental: 2–3 days (depending on vehicle)

Longest rental: No maximum limit
For rentals longer than 3 weeks, a new rental agreement may be required.

How are sales tax, coupons, and additional fees applied?

Sales tax of 7.38% applies to applicable rentals.
All taxes, discounts, and fees are clearly itemized in your rental agreement.

How many miles are included with the rental?

Mileage options vary by vehicle and rental type:

250 miles per day, or

Unlimited mileage (where applicable)

What are your standard business hours?

We are open 7:00 AM – 9:00 PM daily.

What delivery locations do you offer, and what are the fees?

Delivery is available with advance notice and approval:

Within 25 miles:

$50 for rentals under one week

Free for rentals one week or longer

Beyond 25 miles: Case-by-case basis

Within 10 miles of 720 W Lake Street: $125 one way

What are the allowed pick-up and return times?

Pick-up and return times are determined on a case-by-case basis.
All custom deliveries must be scheduled in advance and approved.

Is there a specific schedule for custom deliveries?

Yes. Custom deliveries must be requested and approved in advance, with 24-hour notice required.

Do you allow pick-ups and returns outside business hours?

Yes, with advance notice and approval. Availability may vary.

Are there any important extra details renters should know?

Young Driver Fee: $200 (approval required)

Pre-Paid Gas: $55

Refueling Fee: $15 + cost of fuel

Late Fee: $25 per day

Retrieval Fee: $100

Do you offer additional equipment or services?

Additional equipment and services may be available upon request. Fees vary.

What are the charges for exceeding the included mileage?

Mileage overages are charged at:

$0.25 per mile, or

$0.35 per mile, depending on the rental agreement

What is the cost for an additional driver?

Free for approved additional drivers in some cases

Otherwise, $25 per additional driver
All additional drivers must be approved in advance.

What are the penalties or fees for smoking in the vehicle?

🚭 Absolutely no smoking or vaping.
Any evidence of smoking results in a $200 cleaning fee.

Are there any fees associated with EZ Pass or toll usage?

Yes. Renters are responsible for all tolls, parking violations, and tickets incurred during the rental.
Vehicles may include a toll device. Toll charges may be billed 30–60 days after the rental period.

Is there a cleaning fee? Under what conditions is it charged?

Cleaning fees apply if the vehicle is returned excessively dirty:

Moderate Cleaning – $50
(light trash, sand, minor spills, mild odors)

Heavy Cleaning – $100
(moderate stains, strong odors, heavy debris)

Severe Cleaning – $150
(steam cleaning or full detailing required)

Extremely Dirty – $200

Filthy – $300+

Pet Hair Removal – $150

Multiple Issues Cleaning – $250

A minimum $150 cleaning fee applies if the vehicle is returned excessively dirty.
Beach use without proper cleanup may result in a $250 detailing charge.

🐶 No pets allowed.
🚭 No smoking of any kind (cigarettes, cigars, marijuana, vapes).

Have a question for us?

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As a gesture of our appreciation, we provide a white-glove concierge service with onsite check-in at your hotel or residence for all our valued clients.

Memphis, TN, USA

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